For decades, outsourcing was considered as an option to leverage labor arbitrage and reduce operational expenses (OPEX). But, a lot of businesses are now unlocking the full benefits of outsourcing their IT systems beyond just the cost factor. Access to more skilled resources, best practices to optimize a process and improvement in the end-user experience have become the key drivers for strategic outsourcing. Such businesses outsource their maintenance and support related activities of existing core and customer-facing systems to technology firms who provide Managed Service. With times, managed services have gained popularity as they aim to improve the IT infrastructure, increase the system efficiency, maintain the peak performance of the system, all while adhering to the budget and data security guidelines. For instance, companies that have deployed Salesforce, staying ahead of the curve means unlocking the full potential of the CRM to get the optimal RoI and improved Salesforce using experience. While delivering unparalleled customer experience becoming the tie breaker, the demand of Salesforce expertise is rising exponentially and here’s where the strategic decision of partnering with a reliable managed Salesforce services provider can be a table turner.
Why Salesforce Managed Support Services is A Must To Reimagine Your Current Salesforce Experience?
“As a Salesforce user, do you believe your existing resources have limited experience in dealing with complex and multiple scenarios? Are you looking for high quality Salesforce resources to address a complex project activity?”
Managing and maintaining a Salesforce instance to ensure it is working optimally requires dedicated professionals with an in-depth understanding of the platform, its technicalities, and different measures necessary to keep it up and running. With several businesses trusting and utilizing Salesforce to streamline their sales, marketing, and services operations, it is not just crucial for Salesforce to work properly but also scale with business expansion while supporting all users.
However, with the growth and further expansion of a business, the utilization of Salesforce also increases which translates into addition of other Clouds, apps, customizations, and products, further needing more resources and their expertise. Now, some organizations may find themselves facing issues like resource shortage that severely impact the efficient utilization of Salesforce or learn that they don’t have enough Salesforce support causing lags in business operations. And this is where the expertise of Salesforce managed service providers become indispensable. A Salesforce managed services partner, underpinned by the experience of a dedicated team of Salesforce managed services consultants, guarantees an optimally performing platform that matches the business needs without disrupting the core processes. But how would a CTO know it is the time to outsource the maintenance of Salesforce? What are the hints that your Salesforce platform gives you for additional support?
9 Signs That Engaging Salesforce Managed Support Services is A Win-Win Deal for Your Business
- Reactive Rather Proactive: Is your Salesforce team frequently stuck up with unexpected problems that could have been deterred easily? Are they failing to keep up with the regular security updates and features? In other words, if your in-house Salesforce team is more of reactive than proactive, you should think of outsourcing the management of Salesforce instance to a managed services provider as they follow a proactive approach toward the Salesforce instance, looking for potential issues and implementing preventive measures to mitigate them.
- Ease of Scaling for Enhancements: Whenever there is a request from the sales team regarding a complex enhancement request for a Lead object, is your in-house Salesforce team capable to address the request immediately, or does your sales team face extended lags? If a project requirement arises calling for the addition of a new Salesforce application into the environment, do you have the skilled resource to configure the required application without any delays? Any difficulty to meet these demands of implementing new features and enhancements in Salesforce environment is a potential sign of outsourcing maintenance of Salesforce-to-Salesforce managed services providers for scaling the instance to meet the business needs.
- Appropriate User Training To Improve Adoption: Are your team members well-versed with the overall functionalities of Salesforce instance or often complain about the complexity of the platform? Have there been any instances of inaccurate use of Salesforce resulting in data issues? If your in-house IT team doesn’t have the necessary skills and experience of managing and optimizing Salesforce performance, it is the right time to bring in a Salesforce managed service consultant as they can deliver the right training and support to your internal teams for more efficient management of Salesforce.
- Wavering or Limited Budgets: Is your dedicated Salesforce team frequently have almost little to no work for longer durations, leading to wasted staffing expenses? If such is a case or your business has a limited or varying IT budget, it can be a challenge to bring in a dedicated Salesforce expert to manage the Salesforce instance. In such scenarios, the most viable option is to go with a managed services provider as they usually have highly dynamic pricing models that match almost all budgetary requirements.
- Skillset Alignment: If you are facing challenges pertaining to your Salesforce instance that are stemming from backend enhancements and updates performed by internal team, it indicates the lack of specific skills within the team required for the complex Salesforce upgrades and enhancements. A Salesforce managed services provider can augment your IT team with their Salesforce expertise, platform knowledge, and experience to ensure seamless upgrades and enhancements.
- End-to-End Timezone Availability: Have you experienced durations during standard business hours when there is no Salesforce support available to your sales, services, and other teams? If your operations cover different geographical locations, spread over different time zones, providing round-the-clock Salesforce support is a challenge in itself. Engaging a Salesforce managed services partner can provide end to-end timezone coverage, ensuring your teams, irrespective of their geography and time zone, receive unwavering support.
- Managing Business Risks: Do you have confidence that the deployed Salesforce org satisfies the compliance and data security standards of your industry vertical? If you have doubts regarding various risks associated with Salesforce management such as system downtime, data security, or compliance challenges, it is time to go ahead with managed Salesforce services as they have protocols in place to mitigate these challenges while securing your Salesforce environment.
- Migration to Salesforce: Are you considering migrating to Salesforce from a legacy system or a different CRM? Then, you might need the support of an experienced managed services provider as they have the right expertise to streamline the entire process, including data migration, customization, and integration of systems.
- Core vs. Context: Is your in-house IT team spending a major chunk of their time, effort, and resources on the routine administrative tasks just to keep the Salesforce instance up and running? This can keep them away from core business processes or other value-adding tasks, which can ultimately hamper their productivity and top line in the longer run. By bringing in Salesforce managed service partner, you can free up your IT team to focus on strategic tasks while your Salesforce instance is being taken care of by experts.
Outsourcing Salesforce maintenance and support operations extends a great opportunity to have the most cost-effective and expert-oriented support to harness the optimal performance of your Salesforce org, resulting in enhanced productivity, improved customer experience, and greater focus on value-adding initiatives. Managed Salesforce services provide a sustainable pathway to mitigate various challenges, meet business goals, while achieving the optimal RoI. By leveraging the expertise of a reliable Salesforce managed services provider, businesses can not only ensure the optimal utilization of Salesforce but also improve user adoption and transform their end-to-end business processes. As a Salesforce Crest (gold) partner, Damco Solutions is successfully managing Salesforce instances for business across the globe. Underpinned by the expertise of our certified Salesforce professionals, we help companies explore the expansive capabilities of Salesforce while making it the most valuable tool in their transformative journey.