Dumbo Moving and Storage: Best Movers NYC

Moving is a nerve-wracking experience even on the best of days. However, there is one company in NYC that strives to improve its customers’ experience at all costs. The name is of this company is Dumbo Moving and Storage. 

Founded in 2006 and based in Brooklyn, Dumbo Moving and storage serves all of NYC. And not only does it handle local moves within NYC, it also handles long-distance moves across state lines.

The company is best known for its upfront, transparent, and affordable pricing. Let’s take a look at its services, reviews, and customer sentiment to gauge whether it deserves the moniker of the best NYC moving company.

What are The Services Offered by Dumbo Moving

Dumbo Moving and Storage offers a full suite of services related to moving and storage like its name suggests. However, that can still contain a lot of different sub-services as well. Let’s take a look at its full array of services offered.

• • Residential and commercial moves (local & long-distance). Dumbo Moving provides moving services for both residentials moves and to companies looking to move their stores, offices, or just inventory from one location to another. This includes providing a competent crew, truck rental, and loading and unloading. 

Do note that you have to pay for the truck’s fuel yourself.

• • Packing/unpacking assistance. Upon request, Dumbo Moving will provide assistance with the packing of your belongings and even unpack them at the destination.

• • Short‑term and long‑term storage solutions. If you just wish to move and store your inventory for a few days or even a few months, Dumbo Moving will provide a storage facility for you.

• • Specialty item handling (pianos, artwork, antiques). If you are moving items that are fragile and require special care, Dumbo moving will provide custom packing solutions to ensure no harm comes to your things.

• • Moving supplies rental (bins, packing materials). If you are having trouble finding packing supplies and boxes, Dumbo moving can rent out plastic bins and boxes as well as sell packing tape and foam to you. The materials are all delivered to your doorstep.

• • Insurance coverage. Dumbo Moving also provides insurance for your items. This means that any damaged or misplaced inventory will be reimbursed to you. They will also provide a certificate of insurance upon request.

All of these services cost extra. They are not provided with the standard truck rental and hourly rate. You can pay for them either online or in cash.

Pricing & Transparency

Now that we have discussed services, let’s see what the pricing model looks like.

Dumbo Moving has a simple Flat-rate pricing model. In this model, a crew from Dumbo Moving offers an estimated cost for a move after doing an inspection of your house/apartment/office/store. Since it is a flat rate, customers are not expected to pay for unforeseen costs. This model applies to both local and long-distance moves.

This is also known as a binding estimate or quote in the moving industry. This quote, however, only applies to the moving costs and other assorted services. Things like tipping are not exempt due to a binding estimate.

Dumbo Moving Customer Ratings & Volume

A lot can be gauged about a company from what its customers say about it. For Dumbo Moving, we checked out Trustpilot, Google, and Yelp. Here are the general sentiments of the customers on each platform.

• Trustpilot: 4.8/5 stars. This is aggregated from over 800 reviews. (trustpilot.com).
• Google: 4.5/5 stars from over 4,000 reviews. That is very impressive by any standard (Google).
• Yelp: Yelp showed a contrasting picture to the other two platforms. The overall rating is  “Mixed” with a 3.1/5 star rating based on more than 2,000 reviews (yelp.com).

Naturally, this warrants a deeper look. Why are the Yelp reviews so different from the other two? Is it a mere outlier, or is there something else going on? We can easily shed light on this matter by checking out individual customer sentiment instead of looking at general aggregates. 

Customer Experiences

We will look at both the positive feedback and the negative feedback provided to Dumbo Moving. We will also gauge Dumbo Moving’s response to bad reviews too see how they handle them. At the end of the day, we will get a clearer picture of the company’s character.

Positive Feedback

• • Trustpilot

Trustpilot has a lot of new reviews for Dumbo Moving. Most of them shower praise and name specific crews that provided stellar and stress-free service. For example, the following review by “JB” was positively glowing with praise about Truck 71 and its crew. Here’s an excerpt.

And that’s just one, other reviews praise Dumbo Moving for providing urgent moving services within 24 hours. For example, this review by “Thilini” highlights this point perfectly.

• • Google/Media:

Google reviews parrot much of the same praise as the reviews on Trustpilot. However, they are also a bit less recent. Nevertheless, they are valuable. So, let’s check a few.

A review by Google account Kenny highlights the safe arrival of their inventory at their destination and praises the conversation skills of the crew.

Another review by Ana Francisco echoed a similar sentiment.

So, clearly, Dumbo Moving has great crews and great service. But let’s look at Yelp reviews as well.

• • Yelp Reviews

Yelp had some glowing reviews about Dumbo Moving as well. This particular review by Vieira F. highlights multiple plus points about Dumbo Moving. They say the following things:

• • Punctual Crew

• • On top of everything

• • Made the situation stress-free.

And all of that in 100-degree weather. You can check out the exact wording below.

Another review by Niry O highlights that the NYC moving company was “super reliable,” “Super clear on prices,” and “Super helpful.”

So, clearly, recent reviews on Yelp paint the same picture. However, let’s look at some of the negative feedback as well and how well the moving company handles it.

Negative Feedback

We will start with Yelp, as that had “mixed” reviews. So, it is likely we will get a more unbiased picture here. Let’s take a look.

• • Yelp

Most of the bad reviews are old, not even from 2025. Here’s a review from Julia K, whose items got misplaced during transit. Dumbo Moving reimbursed half of the cost of the items and fired the team responsible for such bad service.

While the service was bad, it is nice to see that the company didn’t ignore the customer and took some action (however inadequate) to right their wrongs.

One of the most recent reviews was by Susie S. This person was angry because of a quote mismatch between the online moving cost calculator price and the agent’s quoted price. To be clear, this person didn’t hire Dumbo Moving at all. So, it calls into question whether such a review can be counted as a bad review at all.

• • Google 

On Google, the bad reviews are mostly a few months old at this point, and nearly all of them have been addressed by the company. Here is a good example of a review by a certain Pierina Vivas.

In response to which Dumbo Moving had this to say:

That is an excellent response and goes to show that even if you do get a bad service from Dumbo Moving, you will be reimbursed accordingly.

• • Trustpilot

On Trustpilot, the moving company seems to be working really hard. Most of the 1-star reviews had a stellar response provided. For example, look at this review by Chirag Gajjar.

The review was long, but mostly, it expounded upon the highlighted points, which are bad communication, delays, and lost items. Here’s what Dumbo Moving had to say.

Most other review on the site had similar responses which goes to show that Dumbo Moving is not a soulless corporate entity. It cares about its customers.

Strengths vs. Weaknesses

Given what we have seen from customer reviews and testimonials, we can paint a comprehensive picture of Dumbo Moving. To facilitate you, we have created a summarized table of the NYC mover’s strengths and weaknesses.

Overall, we would say that Dumbo Moving is a great company for moving in NYC. Its strengths far outshine its weaknesses, and user reviews reflect that. So, let’s move on to the final verdict.

Verdict & Recommendations

Dumbo Moving and Storage is a reputable choice for local and long-distance NYC moves—lauded for its professionalism, flat-rate pricing, and storage handling. However, the nuances of occasional bad service warrant caution. 

As such, we recommend Dumbo Moving for the following people:

• • Budget-savvy movers who prefer flat-rate clarity

• • Those needing short‑term storage and packing services

• • Customers who are okay with confirming details in writing and monitoring extra charges

We don’t recommend them if you have the following problems:

• • You’re late‑hour reliant on elevators or time-sensitive schedules

• • You dislike tipping

• • You have strict oversight requirements or have a lot of high-value inventory prone to damage.

Final Thoughts

Dumbo Moving often delivers smooth, stress-free moving experiences. We have seen this is especially the case when the service request is clear, written quotes are obtained, and tipping/extra fees are clarified in advance.

To avoid surprises, customers should request a written binding quote and clarify any potential charges related to elevator use or time windows. It’s also wise to document any special instructions or concerns about high-value items. Asking upfront about tipping policies can prevent uncomfortable misunderstandings, and confirming crew and truck assignments in advance helps ensure a smoother, more predictable moving experience.

 If you can do all of that, the Dumbo Moving is without a doubt one of the best movers in NYC.