Jordan Woods, the founder of TwoStaff is helping entrepreneurs, executives and startups delegate their most time-consuming tasks to the top 1% of handpicked Virtual Assistants, saving them 64% on payroll versus hiring in-house, unlocking new levels of productivity and efficiency across teams.
His journey from a VA to the owner of a UK-based VA agency reflects his commitment to helping businesses outsource their operations overseas to reduce hiring costs and improve efficiency.. Below, Jordan shares insights into his entrepreneurial journey, the challenges he’s overcome, and how his Virtual Assistant agency is setting new standards in the VA industry.
Q: What motivated you to launch your business, Jordan?
Jordan Woods: “I started as a VA myself and over time, I noticed the market was flooded with VAs who lacked proper training and skills. After experiencing these challenges firsthand, I realized there was a significant gap in the industry. That’s when I decided to start my own VA agency, focusing on premium, managed services. So, I noticed the need to streamline business operations for agencies and startups.”
Q: How did you transition from a VA to an agency owner?
Jordan Woods: “My journey began as a virtual assistant, which gave me a deep understanding of the outsourcing and VA industry. I noticed a consistent demand for high-quality VAs, especially from businesses that had negative experiences with under qualified assistants. This demand, coupled with my personal experiences, led me to establish my own agency – TwoStaff.”
Q: Can you share a career-defining moment as an agency owner?
Jordan Woods: “Definitely. Our collaboration with a Dubai-based startup was a turning point. It not only showcased our capability to enhance day-to-day operations but also opened doors to the UAE and UK market. This expansion was pivotal, positioning us as a key player in the industry.”
Q: What were some of the toughest times you faced?
Jordan Woods: “Like any business, we’ve had our share of ups and downs, such as losing 60-70% of our revenue overnight. But we’ve been in business for almost 3+ years now. I’ve considered giving up many times, but my team has kept me motivated throughout these hard times. Their motivation and dedication are the backbone of our success.”
Q: What does the VA industry mean for you?
Jordan Woods: “The VA industry has always been something that fascinated me the most, as I knew that it was only going to grow due to the increased demand for labor and hiring overseas. The way I look at it, It’s more than just a business; it’s about growth and providing valuable employment opportunities. I take pride in contributing to the industry’s evolution and offering quality services that genuinely benefit our clients.”
Q: What’s an essential quality for someone in the VA industry?
Jordan Woods: “Trust is paramount. Our clients often share sensitive information such as their credit cards with their VAs, so it’s crucial that they feel secure. Our commitment to trustworthiness and confidentiality has helped us build a solid reputation, with clients entrusting us with critical tasks and information. I’ve personally known a few of our VA for over 15 years now. Trust is definitely the biggest factor.”
Q: What’s a common misunderstanding agency owners have about your service?
Jordan Woods: “People often assume they’ll have just one VA and call it a day. However, we ensure a team is ready to support each client, with backup VAs prepared to maintain continuity and efficiency.”
Q: How does TwoStaff stand out in the crowded VA market?
Jordan Woods: “We provide a fully-managed service. From sourcing to training and payroll, we handle it all, saving our clients time and reducing their hiring costs significantly. Our approach ensures that clients receive top-tier support without the usual hassles of managing staff. We even take care of taxes and employee benefits, cutting the costs of our clients by as much as 70%.”
Q: Lastly, Jordan, can you share some of your personal aspirations and values?
Jordan Woods: “I’m a passionate entrepreneur who values freedom and the ability to explore the world. Founding TwoStaff has allowed me to live my dream of traveling while helping others achieve their own goals by liberating them from the day-to-day grind. My mission is to empower business owners to focus on what they do best, knowing their operations are in expert hands.”
LMC Virtual Solutions – Building Business Together Offering VA Services(Opens in a new browser tab)
Jordan Woods’s story is a testament to the power of vision and resilience.
Jordan went from being a mere VA himself to founder of a VA agency- helping entrepreneurs, executives and startups hire top 1% of Virtual Assistants.. Through this service, he helps with:
- General & Administrative Assistants
- Executive Assistants.
- Social Media Managers.
- Customer Service Staff.
- And more.
Through his agency, he’s helping business owners focus on what they do best, while letting VAs handle the operations.