Customer satisfaction is an inseparable part of any business, and customers are the most important asset of a business. Moreover, businesses want to know as much as they can about their customer’s satisfaction, as customer satisfaction leads to creating more promoters for the business. But there is a question: how can a business assess this promoter data? The answer is through an NPS tool like SurveyCXM.
SurveyCXM is a great tool to learn about your promoters and detractors in one place. The tool comes from a well-known company called QDegrees. It has some of the handy features. You can get insights into a world-known metric called NPS, which stands for Net Promoter Score.
Moreover, it also has some other KPIs like CSAT, CSS, CES, Conversion rate, and many more. So, let’s look at the fantastic features of this Best NPS Software, which can help you understand your brand from the perspective of your customers.
Top Features of SurveyCXm that Enhance Your Survey Experience
● Check NPS Anytime
SurveyCXM always works live to find the latest NPS and CSAT of your company. You can deploy many types of Net promoter score surveys with this best NPS software. With its easy-to-understand and customized interface, you can see everything that is a component of nops. You can see the number of promoters, detractors, and passive inputs. It also tracks the number of survey triggers and the survey delivered.
● Understand the Voice of Your Customers
With diverse insights about your customers, like loyalty, enthusiasm, satisfaction, etc, you can know the voice of your customers. It helps in drafting the critical decisions of the company.
● Ai-Powered NPS Portal and Integration
Since it is powered by modern-day Artificial Intelligence technology, handling the portal is really very easy. Also, the AI-powered NPS tool seamlessly integrates with CRMs and social media platforms to increase your reach.
● Multi-Channel Survey Capability
Another thing that makes SurveyCXM the best NPS software is its multi-channel survey Capability. You can get your NPS survey done through In-App popups, Email, SMS, chatbot, kiosk, phone WhatsApp and many more. Moreover, even if you go multiple ways, you will see the collective NPS score on your NPS dashboard.
● Customer Loyalty Measurement
Customers are among the most important parts of a business. But loyal customers are like icing on the cake. Loyal customers are those who not only get into a long-term relationship with your brand but also promote your brand among their known ones. So, it is essential to make your customers loyal and keep track of them. SurveyCXM lets you measure the customer loyalty of your brand at any time.
● Realtime Customer Suggestions and Feedback
The suggestions and customer feedback are crucial to deciding how your business, operation, delivery, or product improvements will move. So, collecting these customer suggestions or feedback and putting them together for meaningful insights is facilitated by SurveyCXM, making the best customer feedback software. With its continuous feedback intake, you can take your promoters and detractors’ research a step further.
Why Choose QDegrees for Your Business Success?
There is not one but multiple reasons why you should choose QDegrees and SurveyCXM. The company has a track record of helping businesses with their CX measurement needs.
With its availability in four countries, QDegrees has gained the trust of many companies to date. So, let’s see what sets the organization apart from others.
● Customer First
The requirements of every customer can be different. QDegrees focuses on customer’s requirements and not their products. Along with the custom business solutions like SurveyCXM, you also get preference as a customer of the company.
● Cross-Industry Expertise
With experience in many business industries, the solutions you always get work. Every software solution and service QDegrees makes is created to work for all industries, irrespective of any differentiating factor.
● Innovation in the heart
Being innovative today is important as new technologies are being developed every time. With QDegrees, you’ll experience the new tech implementation as soon as the technology gets introduced to the world. Moreover, the current solutions that you get are based on some of the most advanced technologies trending today.
Wrap-Up
In totality, knowing the net promoter score is important for companies to make improvements. Moreover, NPS also lets you tweak what’s going on in the market and how your competitors are performing by letting you compare your business with them. However, keeping an eye on NPS all the time is also essential. So, an automated Net promoter score tool like SurveyCXM is necessary.
If you care about your business and its growth, then it’s an investment that you should make. Ultimately, it is about your customers, and their satisfaction is an immunity to your business.
So, if you also want to have a grip over your promoters’ and detractors’ info, then SurveyCXM is the tool to have as the best NPS software with everything in one place.