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The Psychology Behind Cashback: Why You Love It More Than Discounts

Asad Azeem<span class="bp-verified-badge"></span> by Asad Azeem
June 29, 2025
in Business
Reading Time: 5 mins read
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You feel more excited when you get cashback instead of a discount. But why does it feel that way? Let us go deep into this topic. Cashback gives you a small amount of money after your purchase. Discount reduces the price while you are buying. Both help you save money. But cashback feels different. It feels like a bonus. It feels like a reward. Now let us understand the psychology behind it.

Cashback Feels Like a Personal Gain

When you get cashback or UPI cashback if you are from India, your mind feels like you are earning something. Even if it is just $5 or $10, it looks like a small income. It does not feel like just saving money. Your brain treats it as extra money received for doing nothing.

Let us say you pay $1000 for a product and get $200 cashback. It feels like you bought the product and also earned something. But if the same product had a flat $200 discount, your brain thinks the price was $800. There is no excitement. This is why cashback creates more happiness.

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This is called “gain framing” in psychology. People feel good when something looks like a profit, not a discount

Instant Rewards Feel Better Than Delayed Ones

Your brain loves rewards. But it loves instant rewards even more. Cashback usually comes immediately or within a few hours. Some apps give scratch cards or pop-up messages saying “$50 added to your wallet.” This creates a quick joy.

This is similar to winning a game or getting likes on social media. That small instant pleasure gives you a good feeling. On the other hand, discounts are less interactive. You do not feel that rush.

This reward is linked to your brain’s dopamine release. So cashback becomes a rewarding experience, even though the actual benefit is the same as a discount.

You Feel Like It Is Your Own Achievement

Cashback makes you feel like you have earned it through your choice. You selected the app. You paid through a wallet. You followed the trick. So now you feel proud.

This is called psychological ownership. You feel the cashback is a personal win. It increases your emotional connection with the brand or the platform. That is why you return again and again.

Discounts do not give you that feeling. It looks like the shop is giving it to everyone. There is no sense of effort or pride in it.

Cashback Encourages You to Spend Again

Cashback is not just a reward. It is a trick used by platforms to make you spend more. But you do not feel trapped. You feel encouraged.

For example, Amazon Pay gives you $20 cashback. You can use it only on your next recharge. So, instead of keeping that $20, you come back and do another recharge. Now, you again get cashback. This becomes a cycle.

This is how user loyalty is created using cashback. You keep returning to the app or platform because it feels like free money is waiting for you. Many apps also give you different redeem codes occasionally to keep you coming back again and again.

Discounts Are One-Time. Cashback Keeps the Loop Going

Discounts are fixed. Once you get it, the deal is over. Cashback opens up the next step. You want to redeem it. You want to spend it.

This becomes a continuous cycle of engagement. That is why brands give cashback more often than discounts. Cashback does not reduce their product value. It just locks the user for future use.

So even though both give you savings, cashback keeps the user connected. That is what brands want.

Time Preference: Why Cashback Wins

Time preference means how people value something now vs later. Most people prefer small rewards now instead of big savings later.

Cashback gives that satisfaction. Even if the money comes after 24 hours, the message says “Cashback sent.” Your brain marks it as a win.

Discounts, on the other hand, come silently. You do not feel anything special. It is already included in the product price. So, it gets ignored.

This is why cashback looks more powerful in the eyes of regular buyers, especially in India where small savings matter a lot.

Cashback Feels More Valuable Than It Is

Let us say you get $50 cashback on a $500 purchase. That is 10%. But it feels much bigger because it is visible.

The app shows “Congratulations, $50 added to wallet.” Some even show animations, sound, or reward screens. These small things increase the perceived value.

But in the case of discounts, you never see any pop-up or celebration. It is silent. No excitement.

This is how cashback feels more powerful. Even though the amount is the same, the psychological value becomes higher.

Cashback Can Make You Spend More

Even though cashback is good, sometimes it tricks your brain to spend more. You might buy something just because cashback is attached. You may spend $500 extra to get $50 cashback.

That is not savings. That is overspending.

So, while cashback feels like a reward, you should always check if you really need the product. Otherwise, you are spending more to save less.

Use Cashback the Smart Way

You can use cashback to build small savings. You can use it for:

  • Mobile recharges
  • Electricity bills
  • Grocery shopping
  • Buying gift cards
  • Booking tickets

If you keep track, you can easily save $500 to $1000 per month. Just use apps like Honey, Amazon Pay, etc. Smart use of wallet balance and bank offers can double the benefit.

Avoid chasing cashback blindly. Use it only when you already plan to make the purchase.

Conclusion

Cashback is more than just a money-back deal. It is a brain trick. It plays with your emotions. It makes you happy. It makes you feel smart. It creates a cycle of spending and reward.

You feel like you earned something. That is why it works so well. More than discounts. More than flat price cuts. It gives you a moment of joy.

So next time when you get $10 cashback, smile a bit. Your brain is celebrating it like a lottery.

But also stay alert. Cashback is sweet, but your money is still going. Be smart. Spend wisely. Use it as a tool to save, not to overspend.

This is why you love cashback. Now you know the science behind it.

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