Managing thousands of customer queries has always felt as if you are navigating through a storm. This is also the reason for helping solo business owners automate this part of their business. They have turned to different tools and software. In that case, Freshdesk has always been the first option when you search for customer service software. No doubt, it is good software for businesses that have highly skilled staff, but in some cases, it doesn’t fit the pieces.
Many companies out there are searching for easy and user-friendly freshdesk alternatives to help their customer support team provide quality support and assistance to customers. So, don’t worry anymore because we have a list of top freshdesk alternatives. Even though this software is fairly similar, some competitors are better suited for some business circumstances. So, let’s dive in and discover them.
Best Customer Support Software Other Than Freshdesk:
Zendesk
With a similar name, Zendesk is a great customer support software that offers unified functionality. This software brings all the customer agent engagement from different channels like mobile, web, and social media together. With Zendesk, you can also provide customers with a service-level agreement. Another robust feature of Zendesk is that you can automatically offer your customers follow-up customer satisfaction ratings, which really boosts the customer experience. It is a popular choice surely for businesses of all sizes.
Customerly
Not very popular but a great alternative to Freshdesk, Customerly is a top-of-the-line customer support platform. This platform lets you send the right message to the right person at the right time. Customerly is a top choice for many new business owners because of its wide range of personalized support services at affordable pricing. With its affordable pricing and robust feature set, Customerly is ideal for businesses looking to streamline their customer support operations.
Hubspot Service Hub
If you ever research and read some Freshdesk review blogs, then you will probably find some links that directly direct you to the best free Freshdesk alternative. The platform is Hubspot service hub. It is one of the best customer support modules from the famous inbound marketing SAAS. It is the best customer support system for freelancers, startups, and small businesses. From offering you support ticket features, live chat, and shared inbox to team email, and email scheduling-like options, Hubspot is a complete package. This is customer support software that is perfect for reducing the workload of your customer service team members.
Zoho Desk
This one is the most similar Freshdesk help desk software solopreneurs can add to their toolkit. Zoho is famous for its many different business SAAS products that help simply the customer assistance process. With features like support and ticket management tools, project management, asset management, and more, Zoho Desk has become a favorite module amongst ecommerce businesses and startups. Lastly, It seamlessly integrates with other Zoho products, making it a convenient choice for businesses already using the Zoho suite.
ProProfs Help Desk
If you are just beginning or have a low budget, then ProProfs is the best, cheaper Freshdesk alternative you can find today. ProProfs offers a centralized dashboard that makes it user-friendly and easily fits the majority of business aesthetics. It also lets you keep track of customer interactions through social media, email, and live chat to provide customers with better support for clients. One of the critical highlights of ProProfs is its chatbots, which allow automated customer support and self-service.
LiveAgent
With a name like LiveAgent, it’s clear that the live chat support is the main attraction of this Freshdesk alternative. Through a ticketing system, a dedicated live chat agent is assigned to handle customer inquiries using their profile information.LiveAgent offers an impressive range of 135 features, including an animated chat button and various personalization components. These attributes distinguish LiveAgent from its competitors, making it a unique and comprehensive live chat tool. Moreover, its agent collision detection helps increase customer service efficiency by preventing more than one agent from working on the same ticket.
HelpScout
HelpScout stands out as one of the most long-standing options on this list compared to Freshdesk. It was established in 2011 and has consistently delivered top-notch customer support. Key features of HelpScout include a user-friendly ticket response system, a centralized customer portal, and an email-to-case section within the platform. The organized inbox and task automation capabilities contribute to a productivity increase of 52%. HelpScout’s software is advantageous for businesses of all sizes, catering to both small enterprises and large corporations alike.
Kayako
Kayako is a comprehensive customer service platform that seamlessly integrates support ticketing, live chat, and customer insights into a unified interface. By prioritizing contextual and personalized support, Kayako empowers businesses to engage with their customers in a more meaningful manner. The platform’s strong emphasis on automation and advanced reporting tools is also pivotal in delivering an exceptional support experience. Overall, Kayako offers businesses the capability to streamline their customer service operations while enhancing the quality of interactions with their clientele.
Salesforce Service Cloud:
Salesforce Service Cloud is a comprehensive customer service and support platform that leverages the power of CRM. It is another popular freshdesk alternative amongst solo business owners for its extensive customization capabilities. Not only that, but Salesforce Service Cloud also offers AI-driven insights and seamless integrations with other Salesforce products. For companies looking to adopt a comprehensive approach to managing customer relationships, Salesforce Service Cloud stands out as a compelling option that brings together innovation and efficiency in one package.
Hiver
Last but not least, we have Hiver. It is one of the most famous customer support software, and it is Gmail-based. With this software, you can contact your customers directly through Gmail. This makes this tool relatively easy to use compared to other options. After all, everybody knows how Gmail works, so you don’t have to worry about explaining how Hiver works to your customer support team. The email notes feature in Hiver enables colleagues to communicate directly within the platform, eliminating the need for additional software. Teams can utilize Hiver to monitor their performance using response, resolution, and customer satisfaction metrics.
Final Words!
In conclusion, Freshdesk might be the most popular choice for custom, but these alternatives, too, offer some amazing features and benefits to cater to different business needs. By exploring these options, you can find the perfect fit for your business’s customer support needs. Whether you prioritize automation, personalized interactions, or seamless integrations, there’s a customer support solution out there that can take your support efforts to new heights
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